Billing Terms and Conditions

Last updated: December 1, 2025

1. Secure Payment Processing At valreno.shop, we prioritize the security of your personal and financial information. We use Shopify Payments as our primary payment gateway, which is a secure and trusted method for online transactions.

All transactions are processed through a secure server using Secure Sockets Layer (SSL) technology with 256-bit encryption. This ensures that your credit card data is safe and cannot be read or intercepted by third parties during transmission.

  • Note: We do not store your full credit card numbers or sensitive authentication data on our servers.

2. Accepted Payment Methods We accept the following forms of payment for all orders:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

You must provide valid payment information at the time of purchase. By submitting your payment information, you authorize Valreno to charge the designated amount to your chosen payment method.

3. Payment Timing

  • Immediate Charge: Your credit card or payment method will be charged at the time your order is placed and confirmed.
  • Verification: Since we sell premium gardening tools, high-value orders may be subject to payment verification. If your payment method is declined or cannot be verified, we reserve the right to cancel your order to ensure security.

4. Pricing and Fees

  • Currency: All prices listed on our website are processed in US Dollars (USD).
    • For our Singapore customers: If your bank account is in Singapore Dollars (SGD), your bank may apply a currency conversion rate and a foreign transaction fee. This is determined by your bank, not by us.
  • Total Price: The total price shown at checkout is the final price you will pay to us.
  • Taxes: As stated in our Shipping Policy, for orders shipped to Singapore, we cover all applicable import taxes and duties.
  • No Hidden Fees: We do not charge any additional transaction fees or handling fees.

5. Billing Information Accuracy You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6. Chargeback and Disputes If you have an issue with a charge on your statement or the quality of the tool received, we encourage you to contact our customer support team first before initiating a chargeback with your bank. We are committed to resolving any billing discrepancies amicably and quickly.

7. Contact Information For any questions regarding your billing or payment, please contact us:

  • Email: support@valreno.shop
  • Phone: +1 7854962253
  • Address: 744 S Ash St, Ottawa, KS 66067-2718, USA