Shipping policy

Last updated: December 1, 2025

This Shipping Policy applies to all purchases made on valreno.shop and outlines our fulfillment and delivery practices. We specialize in providing premium gardening tools and are dedicated to delivering them safely to our customers in Singapore.

1. Order Processing Time All orders are processed within 1 to 3 business days, excluding weekends and public holidays.

  • “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
  • Since our products are specialized tools, we perform a final quality check before packing to ensure they arrive in perfect condition.

2. Shipping Time & Delivery Estimates We fulfill orders from our US facility to ensure efficient delivery to Singapore.

  • Shipping Origin: All orders are shipped from our warehouse located in Ottawa, Kansas, United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply at checkout.

4. Customs, Duties, and Taxes For our customers in Singapore: All applicable import taxes, duties, and GST (Goods and Services Tax) are included in the product price or covered by us. You will not be charged any additional fees upon delivery. The price you see at checkout is the final price you pay.

5. Shipping Locations We currently ship exclusively to: Singapore. If you are located outside of this region, please contact our support team, though we currently focus on the Singaporean market.

6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number.

  • You can track your shipment status through the link provided in the email.
  • Please allow up to 24 hours for the tracking information to update in the carrier's system.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance inspections, or carrier delays. While we cannot control these external factors, we will do our best to keep you informed if any significant delay occurs.

8. Lost or Damaged Packages If your package is lost in transit or arrives damaged (e.g., broken handles or bent tools), please contact us immediately at support@valreno.shop so we can arrange a replacement or refund.

9. Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Email: support@valreno.shop
  • Phone: +1 7854962253
  • Address: 744 S Ash St, Ottawa, KS 66067-2718, USA