Privacy policy

Last updated: December 1, 2025

This Privacy Policy describes how valreno.shop (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting the privacy of our customers in Singapore and around the world.

1. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information
  1. Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  2. Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Order Information
  1. Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  2. Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping to Singapore (or other locations), and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.

2. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill your contracts with us, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Google: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
  • Logistics Partners: To deliver orders from the USA to Singapore, we share necessary shipping details (Name, Address, Phone) with trusted carriers (such as USPS, DHL, or FedEx).
  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Merchant Center and Google Ads to display our gardening tools to interested users.

  • Opt-out: You can opt out of targeted advertising by using the links below:

  1. FACEBOOK - https://www.facebook.com/settings/?tab=ads
  2. GOOGLE - https://www.google.com/settings/ads/anonymous

4. Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

5. SMS/MMS Mobile Message Marketing Program By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You can unsubscribe from further text messages at any time by replying STOP to any of our messages. Message and data rates may apply.

6. Data Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

8. International Data Transfers If you are visiting from Singapore, please note that your information will be transferred to, stored, and processed in the United States, where our central servers and operations are located. We take reasonable steps to ensure your data is treated securely in accordance with this policy.

9. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: support@valreno.shop
  • Address: 744 S Ash St, Ottawa, KS 66067-2718, USA
  • Phone: +1 7854962253